Use HATSU’s official website for water and sewerage services in Arsuz. Its published contact line is Alo 185. Separate fault reports from bill enquiries and subscription tasks.
Reporting an interruption
Prepare the neighborhood, street, building number and time you noticed the problem. Explain whether one home, the building or nearby buildings are affected. Describe observations without asserting an unconfirmed technical cause.
A leak in the street
Give a clear location and observation time. If submitting a photo, leave out unrelated faces, vehicle plates and private interiors. Keep the reference number from the official channel.
Bills and subscriptions
The HATSU website links to online services and e-government functions. Check current requirements in the relevant official service; this guide does not give fixed tariffs or a universal document list.
Follow-up
Keep the date, channel, reference and reply together. A post on the community issues page is not an official HATSU report and is not automatically forwarded. See the reporting guide and electricity guide.